With our live remote assistance tool, a member of our support team can view your desktop and get control of your mouse and keyboard to get you on your way to a solution. The tool can speed up problem determination, collection of data, and ultimately, provide a solution.
- Enter the connection code that is provided by your support team and click "I agree" to start the screen-sharing session.
- You are prompted to download and run a small on-demand agent.
- With your permission, your support representative can view your screen and share control of your mouse and keyboard.
- You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
